Responsible Social Gaming Policy

We realize that there are players who are at risk of certain potential negative effects associated with social gaming. We believe that it is our responsibility to help our customers enjoy our games in a safe and responsible manner. Therefore, we have put together the following measures to help customers keep their social gaming experience enjoyable and safe.

Helping You Stay in Control

Although most people enjoy social gaming in a safe and responsible way, for some it can become a problem. If you are concerned with your or someone else’s social gaming, please consider the following questions to better understand if your gaming is problematic:

Does social gaming keep you from performing necessary tasks, such as work or school?

Do you miss appointments, gatherings, or other deadline related tasks due to your social gaming habits?

Have you ever been criticized by others about your social gaming habits?

How do you react to criticism of your social gaming habits?

Have you seen relationships with family, friends or significant others deteriorate due to your social gaming habits?

Have your social gaming habits replaced other hobbies of yours?

Do you ever lie about or hide your social gaming habits?

Are you ashamed, embarrassed or depressed about your social gaming habits?

When you are stressed or upset, do you turn to social gaming to help yourself feel better?

Do you lose sleep over social gaming?

The more questions you answer ‘yes’ to, the more likely you are to develop or already have developed a problem with social gaming.

If you are concerned about your gaming, please contact Computer Gaming Addicts Anonymous at https://www.cgaa.info/.

The following are some general guidelines that can help you enjoy our games safely and responsibly:

Social gaming is meant to be fun. Make sure that you are still enjoying yourself while playing our games.

Set limits on the amount of time you spend playing our games.

Set limits on the amount of money you spend playing our games.

Consider whether you need to take some time away from our games.

Refer to the questions in Section 1 if you believe your social gaming habits have become a problem.

How We Can Help You Enjoy Our Games Responsibly

We have put in place account options to help you enjoy our games safely and responsibly.

Account Limits

We offer our customers the option to set certain daily limits on their account.

Deposit Limit

You can limit the amount of money you are able to deposit into your account. Your deposit limit can be set as a daily limit, weekly limit or monthly limit.

Time limit

You can limit the amount of time you are able to play games through your account. Your time limit can be set as a daily limit, weekly limit or monthly limit.

Account Time-Out

If you feel like you need to take a break from our games, you can request a Time-Out of your Account.

During an Account Time-Out, you will be unable to access your Account in any way.

Account Time-Outs cannot be reversed. Once approved, your Account will only become accessible upon the expiration of the chosen amount of time.

An Account Time-Out can last anywhere from one (1) hour to one (1) week..

When the chosen Time-Out period has elapsed, your Account will automatically become accessible once again.

Self-exclusion

Self-exclusion is a voluntary and confidential program that gives you the opportunity to take a break from your Account. This means that we will use our best efforts to prevent you from opening or reopening an Account with Us and you will not be permitted to win prizes.

Self-exclusion must last a minimum of one month. There is no limit to the length that self-exclusion can last.

Any person who opts for self-exclusion will be unable to open an Account or access their Account during the prescribed amount of time. It cannot be cancelled or changed in any way.

When a self-exclusion is approved and confirmed, we will use our best efforts to ensure that you will not receive any promotional materials from us for the duration of the self-exclusion.

Closing Your Account

If you would like to request a Time-Out, self-exclude, or close your Account, please send an email to info@fortunecoins.com in order to do so.

Protection of Minors

You must be the age of majority in your jurisdiction to play any of the games offered on our website.

We recommend parents do the following in order to best prevent access to their Account by a minor:

Never disclose your Account username or password.

Never leave your device unattended while logged into our website.

Never use the “Remember Me” function for our website.

Do not disclose any of your banking information to your children.

If any of the devices that you use to enjoy our games are shared with anyone who is a minor, we recommend using Parental control software such as Netnanny, Cybersitter or Cyberpatrol to prevent any minors from accessing our website.